Refund policy
We want you to be happy with your purchase. If you are not completely satisfied, you may request a return within 30 days of receiving your order.
Eligibility for Returns
- Items must be unused, unopened, and in the same condition in which you received them.
- Items must be returned in their original packaging.
- For hygiene and safety reasons, opened or used cosmetics, skincare, makeup, lashes, and beauty products cannot be returned unless the item arrived damaged, defective, or incorrect.
Damaged, Defective, or Incorrect Items
Please contact us within 7 days of delivery if your order arrives damaged, defective, or you receive the wrong item. Include your order number and clear photos of the item and packaging so we can assist you.
How to Request a Return
To request a return, contact us at:
opalinebeauty@opalinebeauty.ca
Please include your order number and the reason for your return. We will provide return instructions if your request is approved.
Return Shipping
Customers are responsible for return shipping costs for returns due to personal preference or change of mind. If the item was damaged, defective, or incorrectly shipped, please contact us before returning it so we can determine the appropriate resolution.
Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds are processed within 5–10 business days after the returned item has been inspected. Your financial institution may require additional time for the refund to appear in your account.
Exchanges
We do not offer direct exchanges. If you need a different product, please return the eligible item and place a new order.
Contact Us
For return or refund questions, please contact: