FAQ

Frequently Asked Questions

Q: How long does shipping take?
A: Orders are typically processed within 1–3 business days. Standard shipping within Canada usually takes 7–15 business days depending on location and carrier delays.

Q: Do you offer returns?
A: Yes. We offer a 30-day return policy on eligible items in unused condition and original packaging.

Q: Are your products authentic?
A: We carefully source products from trusted brands and suppliers to ensure quality and authenticity.

Q: How can I contact Opaline Beauty?
A: You can contact us anytime at opalinebeauty@opalinebeauty.ca. Customer inquiries are typically answered within 24–48 business hours.

Q: Where is Opaline Beauty based?
A: Opaline Beauty is based in Winnipeg, Manitoba, Canada.

Q: Are your products suitable for sensitive skin?
A: Skin sensitivity varies from person to person. We recommend reviewing ingredient lists carefully and performing a patch test before use.